Privacy Policy

Last Updated: [Today’s Date]

Welcome to SONGO (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, app, or water delivery services.

1. Information We Collect

a) Personal Information

We collect information that you provide directly, including:

• Name
• Mobile Number
• Email Address
• Delivery Address
• Pincode / Location
• Order Details
• Payment Information (no card details stored on our servers)

b) Automatically Collected Information

When you use our platform, we may collect:

• Device information
• IP address
• Browser type
• Cookies & tracking data
• Location for service availability check

c) Vendor Information

Vendors using SONGO may provide:

• Business name
• KYC documents
• Pickup & delivery location
• Bank details for settlements

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify service availability in your area
• Maintain order history and jar return tracking
• Facilitate payments & refunds
• Connect you with the nearest vendor
• Improve customer service and response time
• Send updates, offers, and notifications
• Prevent fraud & maintain platform security

3. Sharing of Information

We may share required information with:

• Verified SONGO vendors for delivery execution
• Payment gateways for secure transactions
• Third-party logistics / delivery partners
• Legal authorities (if required)

We never sell your data to any third party.

4. Data Security

We use:

• SSL encryption
• Secure cloud storage
• Restricted access
• Regular audits

to keep your data safe.

5. Cookies Policy

Cookies help us:

• Remember user preferences
• Improve browsing
• Analyze traffic
• Personalize your shopping experience

You may disable cookies anytime through browser settings.

6. User Rights

You may:

• Request a copy of your data
• Request correction of your information
• Request deletion (where applicable)
• Opt-out of marketing messages

7. Children’s Privacy

We do not knowingly collect data of individuals under the age of 18.

8. Updates to This Policy

We may update this policy as required. New updates will be posted on this page with an updated date.

Contact Us

For privacy-related queries:
📧 Email: rajdutmanna@gmail.com
📞 Mobile/WhatsApp: +91 9153450617