Refund and Returns Policy

Last Updated: [Today’s Date]

At SONGO, customer satisfaction is our priority. This Refund & Cancellation Policy explains the conditions under which refunds, replacements, or cancellations may be processed.

1. Order Cancellation

Customer-Initiated Cancellation

You may cancel your order before:

• The vendor accepts the order, or
• The order is marked “Out for Delivery”

Cancellation after dispatch is not allowed.

Vendor-Initiated Cancellation

A vendor may cancel due to:

• Delivery area unserviceable
• No stock
• Emergency situations
• Wrong address or unreachable customer

2. Refund Eligibility

Refunds apply only in the following conditions:

• Wrong product delivered (e.g., wrong brand)
• Damaged or unsealed water bottle/jar delivered
• Duplicate or accidental payment
• Order canceled before vendor acceptance

Refunds are not eligible for:

• Customer changing mind after dispatch
• Opened or partially used products
• Subscription orders already fulfilled

3. Refund Processing Time

Refunds (if applicable) will be processed within:

• 2–5 business days for UPI
• 5–7 business days for bank transfer
• Instant for COD (if unpaid)

4. Jar Deposit Refund (If Applicable)

For 20-litre jar returns:

• The jar must be returned in good condition
• Missing or damaged jars may incur charges
• Refund of deposit (if taken) is processed after verification

5. Contact for Refund Support

📧 Email: rajdutmanna@gmail.com
📞 WhatsApp: +91 9153450617