Shipping & Delivery Policy

Last Updated: [Today’s Date]

SONGO ensures that your drinking water is delivered fresh, safe, and on time.

1. Delivery Areas

Delivery is available based on:

• Pincode
• Vendor availability
• Real-time service check

Customers can check availability using our pincode/location tool.

2. Delivery Time

Standard delivery window:

• 30–120 minutes for same-day orders
• Specific time slots for subscriptions
• Delivery timings may vary during peak hours or bad weather

3. Delivery Charges

Delivery fees depend on:

• Vendor pricing
• Distance
• Order quantity
• Subscription or one-time order

Some vendors may offer free delivery.

4. Subscription Deliveries

For weekly/monthly subscription users:

• Delivery days are customizable
• You may pause or resume subscription
• Missed deliveries can be rescheduled

5. Jar Return Policy

For 20-litre jar customers:

• Empty jar must be returned at the time of next delivery
• Unreturned jars may incur extra charges