Terms and Conditions Page

Last Updated: [Today’s Date]

These Terms & Conditions govern your use of SONGO’s website, app, and services.

1. Introduction

By using SONGO’s platform, you agree to follow all rules, policies, and conditions listed here.

2. Use of Platform

You agree to:

• Provide accurate address and contact details
• Not misuse or abuse our services
• Accept that prices may vary among vendors
• Pay for ordered items through available payment methods

3. Vendor Marketplace

SONGO acts as a multi-vendor marketplace.
Each vendor is responsible for:

• Product quality
• Delivery time
• Order acceptance
• Packaging and hygiene

SONGO is not the manufacturer of water products.

4. Limitation of Liability

SONGO is not responsible for:

• Delays due to traffic, weather, or vendor unavailability
• Quality issues arising from vendor handling
• Customer-provided incorrect address or phone number

5. Payments

We support:

• UPI
• Credit/Debit Card
• COD
• Wallet payments (if enabled)

SONGO does not store card numbers.

6. Account & Security

Users must:

• Keep login details confidential
• Notify us in case of unauthorized access

7. Subscription Terms

Subscription users agree to:

• Regular deliveries as per plan
• Pay recurring charges
• Manage delivery schedules via their account

8. Governing Law

All disputes are governed by the laws of India, and jurisdiction falls under West Bengal.